SOC 2 Type 2 Security controls and ITSM Project Readiness Kit (Publication Date: 2024/02)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • What types of ITIL/ITSM process capabilities does proposer employ to manage infrastructure?
  • Key Features:

    • Comprehensive set of 1615 prioritized SOC 2 Type 2 Security controls requirements.
    • Extensive coverage of 171 SOC 2 Type 2 Security controls topic scopes.
    • In-depth analysis of 171 SOC 2 Type 2 Security controls step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 171 SOC 2 Type 2 Security controls case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Performance Test Plan, Ensuring Access, IT Service Efficiency, Service Reporting, Remote Learning, Future Applications, Process Automation, Stakeholder Trust, ITIL Best Practices, IT Service Delivery, Operational Efficiency, Information Security, Service Desk, SLA Metrics, IT Service Strategy, Disaster Recovery, IT Service Improvement, Change Management, Communication Strategies, Managed Services, Virtual Assistants, Service Quality Assurance, IT Asset Optimization, Target Operating Model, Information Technology, Configuration Management, Service Based Costing, Software Development, Hold It, ITSM Processes, Dealer Support, IT Asset Management, In Store Experience, IT Governance, Incident Management, Policy Adherence, User Experience, Advanced Automation, IT Service Operation, Integrated Workflows, Process Integration, Service Desk Analytics, Technology Strategies, Patch Support, Future Technology, Healthcare Applications, Incident Escalation Procedures, IT Procurement, Performance Tuning, Service Integration, Risk Management, Database Administration, Strategic Alignment, Contract Management, Explanation Complexity, Service Level Management, Compliance Management, Customer Relationship Management, Change Management Office, Service Support, Problem Categorization, IT Sourcing, Budget Management, Data Privacy, Workplace Recovery, ITIL Framework, Vendor Management, Business Impact Analysis, Service Level Agreements, Team Collaboration, Problem Lifecycle, IT Service Transition, Self Service Options, Email Management, Release Management, IT Staffing, ITSM, Service Reporting Standards, Capacity Planning, Time Based Estimates, Centralized Logging, Decision Support, Application Configuration, Redesign Strategy, IT Project Portfolio, Service Request Fulfillment, ITSM Implementation, Systems Review, Supplier Contracts Review, Change Management Workflow, Intellectual Property, IT Policies, Agile Methodologies, Service Management, Strategic Blueprint, Services Business, Change Control, Continuous Integration, Next Release, Training And Onboarding, Self Service Portals, Service Improvement Plans, Planning Timelines, IT Outsourcing, IT Service Design, Supplier Service Review, Contract Renewals, Server Management, Infrastructure Management, Fulfillment Costs, Increasing Efficiency, Operational Readiness, Wireless Connectivity, Environmental Liability, Capacity Management, Network Monitoring, Security Management, Root Cause Analysis, Change management in digital transformation, Responsible Use, Cloud Center of Excellence, Cloud Computing, IT Systems, It Needs, Goals Discussion, Training Program, Remote access controls, Backup Schedules, Organizational Change Management, Service Desk Tickets, Test Environment, Workflow Optimization, Collective Purpose, Service Desk Support, SOC 2 Type 2 Security controls, Continuous Delivery, Application Support, Performance Monitoring, Service Mapping, Workflow Management, Knowledge Sharing, Problem Management, Risk Systems, Virtual Environment, Policy Guidelines, Service Performance Evaluation, IT Service Culture, Business Continuity, Ticketing Systems, Emerging Technologies, IT Environment, Artificial Intelligence, Configuration Tracking, IT Service Reviews, End User Training, Data generation, Knowledge Management, IT Audit, Service Enhancements, Service Catalog, Long-Term Incentives, SLA Improvement, Recovery Testing, ITIL Standards, Availability Management, Project Management, License Management, IT Incident Trends, Data Management, Implementation Challenges, Supplier Disputes

    SOC 2 Type 2 Security controls Assessment Project Readiness Kit – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    SOC 2 Type 2 Security controls

    Proposer utilizes ITIL/ITSM processes to effectively manage their infrastructure and ensure security controls are in place according to SOC 2 Type 2 standards.

    1. Configuration Management: allows for better control and visibility of IT infrastructure, ensuring compliance with security standards.
    2. Change Management: provides a structured approach to implementing changes, reducing the risk of security breaches.
    3. Incident Management: enables quick identification and remediation of security incidents, minimizing their impact on the organization.
    4. Problem Management: identifies and addresses the root cause of recurring security issues, improving overall security posture.
    5. Asset Management: helps track and manage critical IT assets, ensuring they are secure and compliant with regulations.
    6. Service Level Management: sets expectations and standards for security within IT services, ensuring continual improvement.
    7. Risk Management: assesses and mitigates potential security risks, helping to prevent security breaches.
    8. Capacity Management: ensures that IT resources are adequate to support security demands, preventing service disruptions.
    9. Availability Management: minimizes downtime and ensures that critical IT services are available, reducing vulnerabilities.
    10. Continual Improvement: continually reviews and improves IT processes, policies, and controls to maintain a strong security program.

    CONTROL QUESTION: What types of ITIL/ITSM process capabilities does proposer employ to manage infrastructure?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    In 10 years, our goal for SOC 2 Type 2 Security controls is to have a fully automated and integrated system that utilizes cutting-edge technology to continuously monitor, detect, and mitigate any potential security risks. This process will be streamlined through ITIL/ITSM process capabilities, ensuring efficient and effective management of our infrastructure.

    We envision a system that is able to self-diagnose and self-correct any issues, reducing response time and minimizing human error. Our ITIL/ITSM processes will include robust incident and problem management, change management, and configuration management. We will also implement continual service improvement processes to constantly enhance our security controls.

    Furthermore, we will utilize automation and machine learning to analyze and make data-driven decisions to enhance our security measures. These measures will not only protect our own systems but will also extend to our partners and clients, making us an industry leader in security compliance.

    Our ultimate goal is to provide a secure and seamless experience for all stakeholders involved, while staying ahead of ever-evolving threats and industry standards. This will solidify our position as a trusted and reliable partner in the ever-growing world of technology and security.

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    SOC 2 Type 2 Security controls Case Study/Use Case example – How to use:

    Client Situation:

    The client, a global SaaS company, approached our consulting firm with the objective of achieving SOC 2 Type 2 compliance for their IT infrastructure. As a provider of sensitive data storage and document management solutions, the client was committed to upholding the highest levels of security and reliability for their customers. The client’s goal was to demonstrate to their customers that they had implemented effective security controls in line with their industry standards.

    Consulting Methodology:

    Our consulting approach for this project was centered around the Information Technology Infrastructure Library (ITIL) framework – a set of best practices for IT service management (ITSM). We believed that by adopting an ITIL/ITSM process-based approach, the client would not only be able to achieve SOC 2 compliance but also enhance their overall IT operations and service delivery. The following are the key steps we followed in our methodology:

    1. Current State Assessment: Our team conducted a thorough assessment of the client’s existing IT infrastructure, processes, and controls. This included reviewing their ITIL processes, tools, and documentation, along with conducting interviews with key stakeholders.

    2. Gap Analysis: Based on the current state assessment, we identified the gaps between the client’s current ITIL processes and the requirements for SOC 2 compliance. This allowed us to develop a targeted plan for remediation and improvement.

    3. Process Design: Leveraging the ITIL framework, we designed a set of process capabilities that would enable the client to effectively manage their infrastructure while meeting the SOC 2 requirements. This included incident management, change management, problem management, and service level management.

    4. Implementation: Our team worked closely with the client’s IT staff to implement the new processes. This included providing training on ITIL concepts, facilitating workshops, and supporting the development and documentation of process workflows and procedures.

    5. Testing and Validation: Once the new processes were implemented, we conducted testing to validate their effectiveness and ensure they were aligned with the SOC 2 requirements. This included reviewing documentation, conducting walkthroughs, and performing a mock audit.


    Our consulting engagement delivered the following key deliverables to the client:

    1. Current State Assessment Report: This report provided an overview of the client’s current ITIL processes, along with our findings and recommendations for improvement.

    2. Gap Analysis Report: The gap analysis report detailed the gaps between the client’s current processes and the requirements for SOC 2 compliance, along with a remediation plan.

    3. Process Design Documents: We developed a set of process design documents that outlined the new ITIL processes and procedures required for SOC 2 compliance.

    4. Implementation Plan: This plan provided a roadmap for the implementation of the new processes, including timelines, resources, and dependencies.

    5. Test and Validation Report: The test and validation report documented the testing and validation activities performed to ensure the new processes were effective and in line with SOC 2 requirements.

    Implementation Challenges:

    The implementation of the new ITIL processes posed several challenges for the client. These included resistance to change from their IT staff, lack of adequate documentation, and a siloed approach to IT operations. To address these challenges, we focused on creating awareness among the IT staff about the benefits of ITIL processes and involved them in the design and implementation process. We also provided training and support on developing process documentation and encouraged a collaborative approach to IT operations.

    KPIs and Management Considerations:

    To monitor the ongoing effectiveness of the implemented ITIL processes, we worked with the client to develop key performance indicators (KPIs) that aligned with the SOC 2 requirements. These KPIs included metrics such as time to resolve incidents, change success rate, and problem resolution time. In addition, we recommended regular reviews and audits of the processes to ensure continuous improvement and alignment with the ever-evolving SOC 2 standards.

    Management considerations for the client included investing in ITIL training for their staff, establishing a governance structure to oversee the ITIL processes, and implementing a strong change management process to manage changes to the IT infrastructure.


    1. PwC, “SOC 2 Audit & Compliance: Building Trust Through Controls”,
    2. ITIL Foundation, “Why ITIL? Case study: A global independent group of risk management consultants”,
    3. Deloitte, “ITIL Implementation Case Study for a Medical Solutions Provider”,

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