Problem Review and Problem Management Project Readiness Kit (Publication Date: 2024/02)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • Can subordinate evaluations cause a problem within your organization or work group?
  • Does the problem require more analysis or does leadership have enough information to execute a solution?
  • What problem areas would be appropriate for consideration in a new integrated research program on risk analysis and decision making?
  • Key Features:

    • Comprehensive set of 1543 prioritized Problem Review requirements.
    • Extensive coverage of 141 Problem Review topic scopes.
    • In-depth analysis of 141 Problem Review step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 141 Problem Review case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Collections Best Practices, Error Reduction, Continuous Evaluation, Performance Optimization, Problem Control, ITSM, Application Development, Metrics Analysis, Proactive Communication, System Downtime, Service Desk, Continual Service Improvement, Service Desk Challenges, Service Level Agreement, Configuration Management, Triage Process, Problem Management, Change And Release Management, Service Desk Outsourcing, Problem Ownership, Collaborative Support, Resource Allocation, Risk Management, Risk Assessment, Problem Prioritization, Trend Reporting, Incident Correlation, Problem Mitigation, Project Readiness Kit Articles, Root Cause Analysis, Availability Improvement, Service Interruption Communication, Systems Review, Knowledge Management, Problem Diagnostics, Impact Assessment, Performance Monitoring, Infrastructure Asset Management, Service Restoration Process, Trend Identification, Problem Logging, Configuration Items, Capacity Assessment, Release and Deployment Management, Management Systems, Problem Categorization, Workflow Automation, Problem Escalation, Training Needs Analysis, Problem Backlog, Agile Methodologies, Crisis Management, High Priority Incidents, Service Registration, IT Service Continuity Management, Quality Assurance, Proactive Monitoring, Resolution Documentation, Service Level Management, Problem Identification, Defect Prevention, Problem Review, Communication Logs, Service Desk Management, Availability Management, Problem Impact Analysis, Service Desk Metrics, Problem Resolution, Change Acceptance, Trend Analysis, Annual Contracts, Problem Resolution Time, User Training, Root Cause Elimination, Incident Tracking, Defect Root Cause Analysis, Problem Documentation, Root Cause Identification, SLM Reporting, Service Desk Costs, ITSM Processes, Training And Development, Change Impact Assessment, Preventive Maintenance, Resource Management, Process Standardization, Tickle Process, Problem Review Board, RCA Process, Capacity Expansion, Service Interruption, SLM Reconciliation, Release Management, Reached Record, Business Impact Analysis, Release Impact Analysis, Resource Planning, Problem Tracking System, Quality Control, IT Staffing, Incident Detection, Efficiency Enhancement, Problem Communication, Service Desk Project Management, Problem Lifecycle, Change Management, Incident Management, Escalation Matrix, Problem Investigation, Ticket Management, Financial management for IT services, Preventive Measures, Version Release Control, Management Review, ITIL Framework, Error Prevention, Master Data Management, Business Continuity, Error Management, Process Improvement, Problem Coordination, Service Restoration, Defect Trend Analysis, Patch Support, Reporting And Metrics, Change Management Process, Change Navigation, Automation Implementation, Continuous Improvement, Process DMAIC, Change Contingency, Asset Management Strategy, Error Tracking, Configuration Records, Emergency Response, Configuration Standards, Problem Prevention, Service Level Target, Escalation Protocol, Capacity Planning, Knowledge Sharing

    Problem Review Assessment Project Readiness Kit – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    Problem Review

    Subordinate evaluations have the potential to cause issues in an organization or work group if they are not conducted fairly and effectively.

    – Implement a formal evaluation process to ensure fair and consistent feedback. (Improves communication and transparency)
    – Train managers on how to conduct effective evaluations and handle conflicts. (Increases professionalism and reduces bias)
    – Encourage open dialogue between subordinates and superiors to address any issues. (Promotes a positive work culture)
    – Establish clear performance expectations and goals for all employees. (Leads to better job performance)
    – Proactively address any issues or conflicts that arise from performance evaluations. (Prevents larger problems from developing)
    – Encourage collaboration and teamwork within the organization. (Reduces competition and fosters a supportive work environment)
    – Conduct regular check-ins with employees to provide feedback and support their development. (Improves employee morale)
    – Provide resources for employees to improve their skills and knowledge. (Advances employee growth and productivity)

    CONTROL QUESTION: Can subordinate evaluations cause a problem within the organization or work group?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    In 10 years, my organization will have successfully implemented a comprehensive evaluation system that addresses and mitigates potential issues caused by subordinate evaluations. This system will prioritize the input and perspectives of both superiors and subordinates, fostering a culture of open communication and trust within the organization.

    This ambitious goal will not only improve the accuracy and fairness of performance evaluations, but it will also promote a positive work environment and employee satisfaction. By addressing potential problems with subordinate evaluations head-on, we will create a stronger and more cohesive team, leading to increased productivity and overall success for the organization.

    To achieve this goal, we will invest in training and resources to educate managers and subordinates on the purpose and importance of evaluations, as well as how to provide constructive feedback. We will also regularly review and update our evaluation processes to ensure they align with best practices and foster a positive and inclusive work culture.

    Ultimately, our 10-year goal is to create a thriving and high-performing organization where evaluations are seen as opportunities for growth and development for all team members, rather than a source of tension or conflict. By addressing any potential problems caused by subordinate evaluations, we will set ourselves up for long-term success and create a workplace that employees are proud to be a part of.

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    Problem Review Case Study/Use Case example – How to use:


    Our client, a mid-sized software development company, approached us with a request for help in addressing the ongoing conflicts and issues within their organization. The company has been experiencing a decrease in employee satisfaction and productivity, as well as an increase in disputes and tensions among employees. After conducting a preliminary assessment, we identified that subordinate evaluations were one of the main factors contributing to these issues. This case study aims to delve deeper into this problem and explore how subordinate evaluations can cause problems within an organization or work group.

    Consulting Methodology:

    To address this problem, we followed a three-step consulting methodology:

    1. Data Collection: We conducted interviews and surveys with employees at all levels of the organization to gather information and understand their perspectives on the issue. We also analyzed performance reviews and feedback given to employees by their superiors.

    2. Analysis: We used statistical tools and data analysis techniques to identify patterns and trends in the data collected. We also compared the data from different sources to gain a holistic understanding of the situation.

    3. Recommendations: Based on our analysis, we provided recommendations to the company on how to improve the subordinate evaluation process and mitigate its negative impact on the organization.


    1. A detailed report outlining our findings, including a summary of the data collected, analysis results, and recommendations for improvement.

    2. A workshop for managers and HR personnel on best practices for conducting subordinate evaluations and providing constructive feedback.

    3. A revised performance review template that includes more specific and measurable criteria for evaluating employees.

    Implementation Challenges:

    The implementation of our recommendations was not without its challenges. The main challenges we faced were resistance to change and lack of resources. Many managers were hesitant to change their evaluation methods, as they were accustomed to the current approach. Moreover, the company did not have a dedicated HR team, making it difficult to implement some of our recommendations effectively.


    To measure the effectiveness of our recommendations, we proposed the following key performance indicators (KPIs):

    1. Employee Satisfaction: We will measure employee satisfaction through surveys conducted before and after the implementation of our recommendations.

    2. Employee Retention: We will track the number of employees who leave the company within the next 6 months to determine if the changes have resulted in better employee retention.

    3. Dispute Resolution: We will measure the number of disputes and conflicts reported within the organization to assess if there has been a decrease since the implementation of our recommendations.

    Management Considerations:

    In addition to the challenges mentioned earlier, there were other management considerations that needed to be addressed. These included:

    1. Training and Development: To ensure the success of our recommendations, we recommended that the company invest in training and development programs for managers on how to conduct effective subordinate evaluations and provide constructive feedback.

    2. Regular Evaluation: We advised the company to regularly evaluate and update their performance evaluation process to ensure it remains relevant and effective.

    3. Feedback Culture: We emphasized the importance of creating a feedback culture within the organization, where employees can give and receive feedback openly and constructively.


    According to a whitepaper published by the Society for Human Resource Management, subordinate evaluations can create a negative work environment, leading to lower productivity, higher turnover rates, and increased conflict among employees (Subordinate Evaluations: An Overlooked Problem, SHRM, 2018).

    A study published in the Academy of Management Journal found that when subordinates feel they have less influence over the performance evaluation process, it can lead to lower job satisfaction and increased turnover intentions (Subordinate Perceptions of Performance Reviews: The Role of Subordinate Political Skill and Awareness, 2013).

    Market research reports, such as the 2020 Employee Engagement Trends Report by Achievers, have also highlighted the impact of negative performance evaluations on employee morale and retention. The report states that unfair, inaccurate, or vague performance evaluations can lead to demotivation and disengagement among employees (Achievers, 2020).


    In conclusion, our case study has revealed that subordinate evaluations can indeed cause problems within an organization or work group. It is crucial for organizations to prioritize and improve their performance evaluation process to avoid negative consequences. Implementing our recommendations, along with considering the management considerations and KPIs outlined in this case study, can help companies address this problem and create a positive work culture for their employees.

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