Problem Description and Competency Based Job Description Project Readiness Kit (Publication Date: 2024/02)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • What actions did you take to correct the problem and what was the impact to your organization?
  • Key Features:

    • Comprehensive set of 1569 prioritized Problem Description requirements.
    • Extensive coverage of 107 Problem Description topic scopes.
    • In-depth analysis of 107 Problem Description step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 107 Problem Description case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Client Management, Marketing Skills, Job Competencies, Job Mastery, Friendly Tone, Team Competency, Competency Based Hiring, ROI Analysis, Systems Review, Training Program Development, Communication Culture, Resource Utilization, Knowledge Areas, Product Knowledge, Communication Abilities, Crisis Management, Core Skills, Financial Management, Performance Evaluation, Continuous Learning, Resource Management, Subordinate Characteristics, Data Analysis, Customer Retention, Performance Standards, Employee Relations, Stress Management, Public Speaking, Soft Skills, Web Design, Conflict Management, Presentation Skills, Talent Acquisition, Process Documentation, Employee Development, Market Analysis, Influencing Skills, Critical Thinking, Diversity And Inclusion, Vendor Management, Personal Capabilities, Strategic Thinking, Policy Development, Performance Monitoring, Cognitive Abilities, Human Resource Management, Organizational Culture, Technical Expertise, Customer Service, Contract Negotiation, Key Responsibilities, Competency Based Job Description, Risk Management, Detailed Oriented, Report Writing, Attention To Detail, Problem Solving, Performance Improvement, Safety Procedures, Job Fit, Interpersonal Skills, Service Orientation, Job Duties, Critical Analysis, Leadership Qualities, Performance Management System, Vendor Negotiation, Project Management, Effective Planning, Industry Knowledge, Performance Tracking, Time Management, Cross Functional Collaboration, Behavioral Traits, Talent Management, Planning Abilities, Client Relations, Process Improvement, Employee Engagement, Individual Competencies, Technical Skills, SOP Management, Research Skills, Problem Identification, Team Leadership, Emotional Intelligence, Computer Literacy, Achieving Success, Analytical Skills, Data Entry, Sales Skills, Continuous Improvement, Decision Making, Quality Control, Problem Description, Diversity Inclusion, Software Proficiency, Communication Style, Training And Development, Workplace Diversity, Ethical Standards, Conflict Resolution, Change Management, Sales Strategy, Work Activities, Goal Setting, Performance Objectives

    Problem Description Assessment Project Readiness Kit – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    Problem Description

    Problem was resolved by implementing a new software system, improving efficiency and increasing overall productivity in the organization.

    1. Implemented additional training programs to improve employee skills and performance – increased productivity and efficiency.
    2. Conducted regular performance evaluations and feedback sessions to address any issues – improved overall job satisfaction.
    3. Utilized a mentoring program to provide guidance and support for employees – enhanced professional development.
    4. Revised job responsibilities and expectations to better match individual strengths – increased job satisfaction and motivation.
    5. Introduced a rewards and recognition program to acknowledge and incentivize high-performing employees – improved retention rates.
    6. Utilized an open-door policy and actively listened to employee concerns – enhanced communication and trust within the organization.
    7. Implemented a continuous improvement process to identify and address any recurring issues – improved overall efficiency and effectiveness.
    8. Conducted team-building activities and workshops to improve collaboration and teamwork – fostered a positive work culture.
    9. Utilized data analysis to identify trends and patterns in performance issues – enabled targeted interventions.
    10. Revised company policies and procedures to better support employee needs – increased organizational effectiveness.

    CONTROL QUESTION: What actions did you take to correct the problem and what was the impact to the organization?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    Company XYZ will become the leading global provider of sustainable and innovative solutions for clean energy by 2030.

    To achieve this goal, we will invest heavily in research and development to create cutting-edge technology for renewable energy sources such as solar and wind power. We will also prioritize partnerships with government agencies, NGOs, and other companies to collaborate on large-scale clean energy projects and promote renewable energy initiatives.

    We will focus on building a highly skilled and diverse team that is dedicated to our mission and values, fostering a culture of innovation and continuous improvement. Additionally, we will strive to create a strong presence in emerging markets and expand our services to meet the growing demand for clean energy solutions.

    With our commitment to sustainability and the future of our planet, Company XYZ will not only make a significant impact on reducing carbon emissions, but also create a profitable and thriving business model. Our clean energy solutions will revolutionize the industry and pave the way for a greener and more sustainable future for all.

    In order to achieve this goal, we took the following actions:

    1. Increased investment in research and development: We allocated a significant portion of our budget towards R&D to develop new and advanced technology for clean energy sources.

    2. Established partnerships: We formed strategic partnerships with key players in the renewable energy industry, including government agencies, NGOs, and other companies. This helped us leverage their expertise, resources, and networks to expand our reach and impact.

    3. Attracted top talent: We focused on recruiting and retaining top talent from diverse backgrounds with a passion for sustainability. This helped us bring fresh perspectives and ideas to the table, and fostered a culture of innovation within the organization.

    4. Expanded into emerging markets: We identified emerging markets with potential for growth in the clean energy sector and established a presence in those regions. This allowed us to tap into new markets, diversify our portfolio, and spread our impact globally.

    5. Continuously improved our processes: We constantly evaluated and improved our processes to ensure efficiency and effectiveness in delivering high-quality clean energy solutions. This helped us stay ahead of the competition and maintain our position as a leader in the industry.

    The impact of these actions was immense. By 2030, Company XYZ had successfully become the leading global provider of sustainable and innovative solutions for clean energy. We significantly contributed to reducing carbon emissions and promoting sustainable practices worldwide. Our organization experienced exponential growth, both in terms of revenue and impact. We also inspired and influenced other companies in the industry to prioritize sustainability and make a positive impact on the environment. Overall, we achieved our goal of creating a greener and more sustainable future for all.

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    Problem Description Case Study/Use Case example – How to use:

    Case Study: Correcting a Decline in Sales and Customer Satisfaction for XYZ Retail Company


    XYZ Retail Company is a multinational retail corporation that sells a variety of products ranging from household goods to electronic devices. The company has been in operation for over 50 years and has a strong presence in both physical stores and online platforms. However, in recent years, the company has seen a decline in sales and customer satisfaction. This was a major concern for the company′s management as it could potentially lead to a loss of market share and revenue.

    Consulting Methodology:

    Upon being approached by XYZ Retail Company, our consulting firm conducted a thorough analysis of the company′s sales and customer satisfaction data. We also conducted interviews with stakeholders, including customers, employees, and management, to gain a deeper understanding of the problem. Based on this information, we identified the root causes of the decline in sales and customer satisfaction and devised a comprehensive plan to address them.


    Our consulting firm provided XYZ Retail Company with detailed reports on the root causes of the decline in sales and customer satisfaction. We also developed a strategy and action plan to correct these issues. The strategy included implementing marketing and sales initiatives, improving customer service processes, and making necessary changes to the company′s products and pricing.

    Implementation Challenges:

    One of the main challenges faced during the implementation of our strategy was resistance to change from the internal teams at XYZ Retail Company. Many employees were accustomed to their tried and tested methods, which made it difficult for them to accept and adapt to the changes being proposed. To overcome this challenge, our consultants held training sessions and workshops for employees to help them understand the importance of the changes and how they would benefit the company.


    To track the progress of our strategy, we set specific Key Performance Indicators (KPIs) for XYZ Retail Company. The KPIs included an increase in sales revenue by 15%, an improvement in customer satisfaction by at least 20%, and a decrease in customer complaints by 50%. These KPIs were measured on a monthly basis to ensure that our strategy was producing the desired results.

    Management Considerations:

    Throughout the implementation process, we worked closely with the management team at XYZ Retail Company to ensure that they were aware of the changes being made and the progress being achieved. We provided them with regular updates and addressed any concerns or questions they had. This helped to build trust and a collaborative working relationship, which was crucial for the success of the project.


    As a result of our consulting services, XYZ Retail Company was able to successfully address the decline in sales and customer satisfaction. The company saw a significant increase in sales revenue, surpassing the set target of 15%. Customer satisfaction also improved by 25%, and customer complaints decreased by 60%. This not only resulted in an increase in revenue but also enhanced the company′s reputation and gained customer loyalty.


    According to a study by McKinsey & Company, organizations that focus on improving customer satisfaction see an increase in revenue growth of 5-10%. (McKinsey & Company, 2018). Our approach of identifying and addressing the root causes of the decline in sales and customer satisfaction aligns with the recommendations of the International Journal of Business Strategy, which states that addressing underlying issues leads to sustainable improvement in business performance. (International Journal of Business Strategy, 2019).

    Market research reports such as the Retail Industry Outlook by Deloitte highlight the importance of continuously adapting to changing market trends and customer needs to remain competitive in the retail industry. (Deloitte, 2020). Our proposed changes to the product offerings and pricing strategy were based on this assessment.

    In conclusion, our consulting firm was able to successfully address the decline in sales and customer satisfaction for XYZ Retail Company through a comprehensive approach that involved analyzing data, collaboration with stakeholders, and strategizing and implementing effective solutions. Our efforts resulted in a significant improvement in the company′s financial performance and customer perception, leading to a competitive advantage in the market.

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