License Support and Software Asset Management Project Readiness Kit (Publication Date: 2024/02)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • Does your organization have sufficient and appropriate licenses in place to cover greater use of tools, technology, and software to support remote working?
  • How amateur you use Jira applications as proper support system without limit every user count to your license user limit?
  • Does your customer have to cover all licenses and applicable Poly hardware on support?
  • Key Features:

    • Comprehensive set of 1543 prioritized License Support requirements.
    • Extensive coverage of 131 License Support topic scopes.
    • In-depth analysis of 131 License Support step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 131 License Support case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Cost Optimization, Project Management Software, Virtual Asset Management, Software Usage, License Management, ITAM Software, System Customization, SAM Policy, Market Analysis Tools, Cost Allocation, Information Technology, Software Deployment, Vendor Audits, Infrastructure Asset Management, Vendor Negotiations, Patch Support, Tracking Compliance, It Like, Licensing Metrics, Software Inventory, Cost Reduction, License Fees, Software Licensing, Asset Auditing, Flowchart Software, Software Portfolios, Asset Finance, Contract Reviews, Contract Management, Asset Tagging, Licensing Specialist, Software Purchases, License Compliance Tools, Supply Chain Management, Risk Assessment, Supplier Service Compliance, Software Updates, Asset Rationalization, License Optimization, License Agreements, Contract Negotiation, License Usage, SAM Tools, License Cost Management, Asset Management Program, Contract Expiration, License Entitlements, Software Consolidation, Obsolete Software, License Governance, Software Compliance, Asset Optimization Software, Software Expiration, Hardware Assets, Software Compliance Training, Virtualization Software, Risk Tolerance Levels, Software Asset Management, Software Evaluation, Revenue Leakage, Asset Optimization, Future Prospects, Vendor Contracts, Expense Software, License Transfers, Incident Management, Asset Compliance, Asset Tracking, License Metering, License Renewals, License Reconciliation, Asset Ownership, License Audits, Renewal Tracking, Software Maintenance, License Revocation, Asset Upgrades, License Tracking Tools, Virtual Machine Licensing, Data Driven Decision Making, Software Upgrades, Asset Lifecycle, Risk Management, SaaS Subscriptions, Audit Preparation, Mobile Device Management, AM Tools, Service History Management, IT Asset Management, Capacity Management Tools, Software Documentation, Software Expiry, Software Replacements, Contract Renewal, Cloud Licensing, Change Management Model, Usage Monitoring, Software Procurement, License Management System, Risk Management Service Asset Management, Online Safety, Software Contracts, Software Lifecycle, ERP Management Experience, Asset Identification Tags, Maintenance Contracts, Asset Management Strategy, Vendor Management, Disaster Recovery, Inventory Analysis, ITAM Integration, License Support, Staffing Considerations, ITSM, Asset Retirement, Compliance Review, Asset Discovery, License Tracking, Asset Disposal, Application Packaging, Software Budgeting, Hardware Asset Management, End Of Life Software, License Compliance, Compliance Reporting, License Migration, Software Applications, Software Retirement, Secure Software Management, Strategic Enhancement, Asset Valuation

    License Support Assessment Project Readiness Kit – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    License Support

    License support refers to ensuring that an organization has the necessary licenses for tools, technology, and software to support remote working. This ensures legal compliance and proper functionality of remote work tools.

    1. Regular license audits to ensure compliance and avoid penalties.
    2. Implementing a centralized software license management system for better tracking and usage control.
    3. Utilizing virtualization technology to optimize license usage and reduce costs.
    4. Negotiating enterprise-level volume licenses for cost savings.
    5. Conducting employee training on proper software usage and license compliance.
    6. Partnering with a trusted software asset management provider for expert advice and support.
    7. Using software metering tools to track actual usage and make informed decisions for license procurement.
    8. Implementing a strong software asset management policy to establish rules and guidelines for effective license management.
    9. Utilizing open-source software options to reduce the need for expensive proprietary licenses.
    10. Investing in a comprehensive Software Asset Management tool for enhanced visibility and control over all licenses within the organization.

    CONTROL QUESTION: Does the organization have sufficient and appropriate licenses in place to cover greater use of tools, technology, and software to support remote working?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    Our big hairy audacious goal for License Support in 10 years is to have a comprehensive and streamlined system in place for managing licenses, ensuring that every tool, technology, and software used by our organization is properly licensed and up to date. This will allow us to fully embrace remote working and utilize the best and most innovative tools available, without any worry of non-compliance or unexpected costs.

    To achieve this goal, we will continuously review our license agreements and negotiate favorable terms for our organization. We will also invest in automation and advanced tracking systems to monitor usage and renewals, reducing the risk of any license lapses or oversights.

    Furthermore, we aim to develop a culture of compliance within our organization, with regular training and awareness programs for our employees to understand the importance and implications of proper license management. This will ensure that everyone is accountable and responsible for maintaining compliance with licensing agreements.

    This ambitious goal will not only support our remote working initiatives, but it will also save time, resources, and money by avoiding any fines or penalties for non-compliance. It will also position our organization as a leader in ethical and responsible use of tools and software.

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    License Support Case Study/Use Case example – How to use:


    The COVID-19 pandemic has drastically changed the landscape of how businesses operate. In response to social distancing measures and lockdowns, remote working has become a necessary and widely adopted practice for organizations around the world. As a result, organizations have had to rely heavily on various tools, technology, and software to facilitate remote working.

    One key consideration for organizations embracing remote working is ensuring that they have sufficient and appropriate licenses in place to cover the increased use of these tools, technology, and software. This case study will focus on License Support, a consulting firm that specializes in helping organizations optimize their software licenses. It will examine their methodology, deliverables, implementation challenges, key performance indicators (KPIs), and management considerations when evaluating an organization′s license support for remote working.

    Client Situation:

    License Support was approached by a medium-sized manufacturing company with approximately 500 employees. The company had recently transitioned to remote working due to the pandemic, and there was a sudden surge in the use of various software tools and applications to support remote working. The organization faced a challenge in managing and tracking their licenses effectively, and there was a concern about whether they had the appropriate licenses in place to cover the increased use of these tools.

    Consulting Methodology:

    License Support started by conducting a comprehensive review of the organization′s existing licenses and analyzing their usage patterns. This initial assessment helped identify any potential violations or overutilization of licenses. This was followed by a detailed audit of all software and tools being used by employees for remote working. The audit was conducted by capturing data from various sources such as software inventory tools, purchase orders, and vendor contracts.

    Based on the findings from the audits, License Support narrowed down the list of licenses that needed to be evaluated further. This involved conducting a thorough review of license agreements and terms of use to ensure compliance and identifying any gaps in coverage.


    At the end of the evaluation process, License Support provided the organization with a detailed report outlining their findings and recommendations. The report included a list of software licenses that needed to be reviewed or updated, along with the corresponding actions required. This was accompanied by a cost-benefit analysis of upgrading versus renewing the identified licenses.

    License Support also provided the organization with a comprehensive roadmap for effectively managing their licenses going forward. This included strategies to optimize license usage and minimize unnecessary costs, as well as recommendations for better tracking and monitoring of licenses.

    Implementation Challenges:

    One of the biggest challenges faced by License Support during this project was the lack of centralized tracking of software licenses. This made it challenging to gather accurate data on license usage and compliance. Additionally, the sudden shift to remote working meant that there was no precedent for the volume and type of licenses required for such a setup.

    License Support had to rely on multiple sources of data, which were at times incomplete or outdated. This made the evaluation process time-consuming and required additional resources to validate and verify the data.


    The KPIs used to measure the success of this project included:

    1. Percentage of licenses that were underutilized or not being used.

    2. Percentage of licenses that were overutilized or in violation of terms of use.

    3. Cost savings achieved through optimizing license usage and eliminating unnecessary licenses.

    4. Time saved in managing and monitoring software licenses.

    Management Considerations:

    License Support advised the organization to implement a centralized license management system to track and monitor licenses more efficiently. This would help prevent any non-compliance issues in the future and provide better visibility into license usage and costs.

    Additionally, the organization was encouraged to implement policies and procedures for employee software usage, including regularly reviewing and updating license agreements and regularly communicating about software license management. This would help ensure ongoing compliance and accountability for license usage within the organization.


    In conclusion, based on License Support′s evaluation, the organization did not have sufficient and appropriate licenses in place to cover the increased use of tools, technology, and software to support remote working. However, through the consulting firm′s methodology, they were able to identify areas for improvement and provided a roadmap for optimizing license usage and reducing costs. This not only helped the organization achieve compliance but also resulted in significant cost savings. With the implementation of recommendations provided by License Support, the organization now has a streamlined process for managing its licenses and is better prepared for future changes in their work setup.

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